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Frequently Asked
Questions

General

Shipping

Insurance

Products

Billing & Payments

General

I decided not to continue with treatment but never received any medication. Can I get a refund?

If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.

I decided not to continue with treatment but never received any medication. Can I get a refund?

If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.

I decided not to continue with treatment but never received any medication. Can I get a refund?

If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.

Shipping

I decided not to continue with treatment but never received any medication. Can I get a refund?

If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.

Insurance

I decided not to continue with treatment but never received any medication. Can I get a refund?

If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.

Products

I decided not to continue with treatment but never received any medication. Can I get a refund?

If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.

Billing & Payments

I decided not to continue with treatment but never received any medication. Can I get a refund?

If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.

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