Frequently Asked
Questions
General
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Insurance
Products
Billing & Payments
General
I decided not to continue with treatment but never received any medication. Can I get a refund?
If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.
I decided not to continue with treatment but never received any medication. Can I get a refund?
If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.
I decided not to continue with treatment but never received any medication. Can I get a refund?
If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.
I decided not to continue with treatment but never received any medication. Can I get a refund?
If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.
Insurance
I decided not to continue with treatment but never received any medication. Can I get a refund?
If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.
Products
I decided not to continue with treatment but never received any medication. Can I get a refund?
If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.
Billing & Payments
I decided not to continue with treatment but never received any medication. Can I get a refund?
If the pharmacy has not yet processed your prescription order, we can release you from the 3-month minimum commitment as per the agreement during onboarding. However, please keep in mind that your first payment is non-refundable as we have already incurred costs associated with your requested treatment such as onboarding services and prepaid labwork orders which are non-refundable to us.
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