Terms of Use

Last updated: September 12, 2024

What should I do if I believe my medication has been shorted by the pharmacy?

Shortages are extremely rare since vials are machine dispensed according to your prescription. If you suspect a shortage, please submit a report within 24 hours of receiving your medication. Include a photo of the sealed vial top, along with all packaging and instructions received from the pharmacy. We are unable to investigate or assist with any claims once the seal has been removed.

My tracking number says it was delivered, but I did not receive it. What do I do?

If your tracking number indicates delivery but you haven’t received your package, contact our support team within 24 hours. Provide your tracking number, a photo of your front door, and the missing package claim number filed with the carrier. Please note that orders delivered to the address on file during enrollment are final and cannot be returned. If the package was stolen after delivery, a police report is required for replacements.

Can I choose my pharmacy? I have a specific request.

To keep costs low for our valued customers, prescriptions are automatically routed to our trusted partner pharmacies based on factors such as prescription and dosage, state and location, and current fill times. At this time, we cannot accommodate specific pharmacy requests. Rest assured, all partner pharmacies are licensed 503a sterile compounding facilities bound by FDA guidance, thoroughly vetted and meet our high compliance standards, including submitting COA and 3P batch and lot-specific testing to ensure compliance and quality.

I don’t want/like the medication. Am I eligible for a refund?

As prescription medications are compounded specifically for you, they cannot be returned. This policy is in place because compounded medications are tailored to meet your individual health needs based on your healthcare provider’s prescription. Once the medication has been prepared, it cannot be reused or resold, ensuring that the highest standards of safety and hygiene are maintained.

My package arrived warm/hot! What should I do?

Our pharmacy partners compounded medications are compounded to maintain sterility and potency and ship aligned with temperature and stability testing they have completed. While there is no refrigeration in carrier trucks, the medication remains stable. Each pharmacy has completed studies to ensure this. After puncturing, please refrigerate the medication.

Disclaimer Regarding Pricing Errors

At Amble Health, we strive to ensure that all pricing details are accurately represented on our platform. In the event of a pricing error, we will notify the customer promptly and take appropriate action, which may include refunding the transaction. Our offers, including Compound Tirzepatide and Compound Semaglutide, may vary slightly in packaging due to updates, modifications, or new releases from our partner pharmacies. Still, these variations do not impact the functionality of the medication. Prices are subject to change without notice, and our pricing is structured by month based on the prescribed dosage. Specifically, for Compound Semaglutide, the pricing is $179 per month for all doses. For Compound Tirzepatide, the pricing is $289 per month for lower doses and $329 for higher doses. Each month of medication is billed individually, and we do not offer discounts or provide split payments. The specific dosage and medication prescribed are determined by a licensed healthcare provider based on your health history, and no guarantees can be made regarding the specific prescription you will receive.

What are the prices for Compound Semaglutide and Compound Tirzepatide?

Our pricing is structured by month based on the prescribed dosage. For Compound Semaglutide, the cost is $179 per month for all doses. For Compound Tirzepatide, the cost is $289 per month for lower doses (up to 7.5mg) and $329 per month for higher doses. Each month of medication is billed individually.

Will I receive a quote for my medication before I check out?

Amble Health does not provide quotes to patients. Your price is based on the prescription determined by your healthcare provider, and all pricing details are made clear during the checkout process.

What happens if there is a pricing error on my order?

In the rare event of a pricing error, we will notify you promptly and take appropriate action, which may include refunding the transaction. Amble Health reserves the right to modify or cancel any order affected by a significant pricing error.

Do you offer discounts if I see a split payment before checkout?

No, Amble Health does not offer discounts, including for patients who may have seen a split payment before checkout. Each month of medication is billed individually according to the prescribed dosage.

What if my medication packaging looks different from what I expected?

Our products may vary slightly in packaging due to updates, modifications, or new releases from our partner pharmacies. These variations do not impact the medication’s functionality.

Can I request not to have B-12, B-6 or other ingredients added to my medication?

Some of our partner pharmacies add B-12, B-6, or other ingredients to comply with regulations and meet patient-specific needs under the discretion and order of a physician. This addition does not incur extra fees and cannot be opted out of. If you have an allergy, please document it in your enrollment before checkout.

Will I receive exactly the medication I request?

You will receive the medication you request, however the specific dosage you receive is determined by a licensed healthcare provider based on your provided health history. We cannot guarantee that you will receive the exact dosage of medication you request.