Refund Policy

Important Notice

Products and services are subscription-based unless stated otherwise at checkout. Orders can be canceled until they are sent to the pharmacy for filling. Once an order has been sent to the pharmacy, it can't be canceled, and prepared medication can't be returned or refunded.

General Return Policy

Amble provides telehealth services and access to prescription medications. Because each prescription is prepared specifically for you, and because of health and safety regulations, we can't accept returns of medication once your order has been sent to the pharmacy for filling.

Once a medication leaves the pharmacy, we cannot verify how it has been stored or handled. For this reason, returns are not permitted.

Subscription purchases automatically renew according to the billing terms presented at checkout. Subscription details and cancellation options are available in your patient portal.

Refund Requests

Refunds are not guaranteed. Refunds are only reviewed in limited situations. To request a refund review, please email us at [email protected].

You must include your order number, purchase date, and a clear explanation of the issue. Supporting documentation may be required.

All requests are reviewed within five to seven business days. If approved, refunds are issued to the original payment method within ten to fourteen business days.

Damaged or Defective Medications

If your medication arrives damaged or defective, you must email us at [email protected] within forty-eight hours of delivery.

Photos of the medication and original packaging are required. If the issue is confirmed, we will send a replacement at no additional cost. Refunds are only issued if a replacement is not possible.

Order Cancellations

You can cancel your order at any time until it has been sent to the pharmacy for filling. Once your order has been sent to the pharmacy, it can't be canceled.

To cancel, use your patient portal or email us right away at [email protected]. Your request must reach us before your order is sent to the pharmacy.

If your order is canceled before it's sent to the pharmacy, you'll receive a full refund within five to seven business days. There is no cancellation fee.

Non-Refundable Items

If a provider determines that medication isn't right for you and doesn't prescribe it, you won't be charged.

Once an order has been sent to the pharmacy for filling, it can't be canceled, and the prepared medication can't be returned or refunded. This does not affect your options for damaged, defective, or incorrect medication described above.

Shipping Errors

If you receive the wrong medication or an incorrect order, please email us at [email protected].

If confirmed, we will ship the correct medication at no additional cost. Instructions will be provided if a return of the incorrect item is required.

Refund Timeline

Approved refunds are processed within ten to fourteen business days. Refunds are issued to the original payment method. Additional time may be required for your bank or card issuer to post the refund.

You will receive email confirmation once the refund is processed.

Contact Information

For questions about orders, refunds, or returns, please email us at [email protected].

Our support team is available from 8:00 AM to 8:00 PM Eastern Time to assist with questions about your order.